Returns & Exchanges | Coricraft South Africa

At Coricraft, we pride ourselves on exceptional quality and craftsmanship; however, if you are not entirely satisfied with your purchase, we offer a streamlined return process for both furniture and homeware items. Please ensure you notify us within 7 days of delivery for a return or exchange to be processed in accordance with our terms and conditions.

Return Process

1.
Notification of Return
Contact our Customer Care team or visit your nearest Coricraft showroom within 7 days of receiving your order to initiate a return request.
2.
Assessment and Approval
Our team will review your request to ensure the item is in its original condition and packaging; furniture items may require a physical inspection before approval.
3.
Collection and Logistics
Once approved, we will schedule a professional courier to collect the item from your address, or you may return smaller homeware items directly to a store.
4.
Refund or Credit
After the item is received and inspected at our warehouse, your refund will be processed to the original payment method or issued as a store credit, minus any applicable collection fees.